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SHIPPING POLICY

FREE SHIPPING

Free Shipping is restricted to addresses within the contiguous U.S. (i.e. excludes orders to Alaska, Hawaii, military APO/FPO addresses, U.S. Territories and International addresses.) U.S. Food Trucks  reserves the right to select the shipping method on all Free Shipping items. For items to restricted addresses, contact U.S. Food Trucks via phone or email for a shipping quote. Please contact us if you need this or other services. 

 

When an order becomes held at a terminal by the carrier due to an incorrect delivery address or contact information, we will make every effort to contact you to inform you of the situation and help arrange for you to pick-up the order. You will be responsible for any storage costs, re-delivery charges or other fees that may result from holding the order at the terminal or that may result from any refusal by you to accept the order after it has been shipped.

 

IMMEDIATE SHIPPING

Due to our vast inventory of in-stock products, most orders are shipped from one of the nearest distribution centers no later than the following business day after payment is received. If your call is received early enough in the day, U.S. Food Trucks Specialist can often coordinate an immediate, same day shipment from the nearest distribution center. However, all orders are subject to product availability and shipment according to our general shipping policies and procedures.

BACK ORDERS

We are not infallible and neither are our manufacturers and suppliers. Sometimes, we may be out-of-stock, or an item may be temporarily on-order or in-transit from our manufacturer. When this occurs, we will contact you to explain the situation to you, and obtain your instructions as whether to (a) ship a “partial shipment”, (b) back-order the out-of-stock item, (c) cancel the out-of-stock item, (d) hold the entire shipment and billing until the order can be filled, or (e) cancel the entire order. If you should decide that you want a partial shipment sent to you, and you back-order the remainder, you will not be invoiced for the back-ordered item until it is actually shipped to you.

STORE PICK-UP

If you are located near our Arizona warehouse, you may wish to save costs by picking up your order directly, rather than having it shipped to you. Customers come to our store with trucks or trailers and transport their purchases back to their place of business. Others, have also shipped their products to our store for the manufacturing and installation of their concession truck or trailer.

PREPARING FOR SHIPMENT ARRIVAL

Make certain that you have sufficient and proper equipment and personnel to receive, sign for, and unload your shipment. Customers with loading docks will receive shipments there. If there is no loading dock, freight/common carrier shipments are delivered curbside or at the end of a driveway, and you are responsible for unloading and moving the shipment inside. Freight/Common Carrier drivers are not required to provide assistance in unloading your order from the truck. These shipments also require a signature at the time of delivery.

 

CHANGE OR CANCELLING ORDER

If you need to change or cancel an order, contact us during our business hours as soon as possible. If the order has not already been shipped, we will stop the order and perform any changes and cancellations required to correct your order prior to shipping. If the item has already been shipped, please refer to our return policy.

SPECIAL REQUEST & ORDERS

U.S. Food Trucks has relationships with many of the best food service equipment and supply manufacturers in the industry, and we can often obtain products which are not featured on our website, catalog, or in our warehouse store. Such items are considered Special Orders and require personal assistance from our equipment specialist to identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer, refer to our special request & orders form at the bottom of our main  page.

LOST SHIPMENTS

If shipment is not received as anticipated, contact U.S. Food Trucks during our business hours and a specialist will help you locate and obtain the lost shipment, or will assist you in replacing the items shipped if they have been lost by the freight carrier.

DAMAGED, MISSING,  OR INCORRECT PRODUCTS

To insure that your order is received complete and undamaged (and properly documented for filing any required claims with the carrier) please adhere to the following order check-in procedure when you receive each shipment from us:

  • Inspect the entire shipment for visible damage prior to accepting the shipment and note any visible damage onto the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton and note any large dents or tears.

  • Verify the number of packages delivered against the packing slip provided.

  • Unpack your order immediately and inspect for hidden or concealed damage or missing items, even if you do not plan on using the items right away.

  • Should any damage be discovered, retain the shipping carton and any inner packaging, immediately request inspection from the carrier, and document with a written request to the carrier for inspection.

  • Contact U.S. Food Trucks to report the situation and obtain their assistance in replacing the damaged, missing, or incorrectly shipped products. Please have your order number, shipping information, and tracking number ready when calling.

 

U.S. Food Trucks will replace any item sent to you in error, received defective, or received damaged in shipping and will arrange for the return shipping to our distribution center of such items (assuming that the order check-in procedure and reporting outlined above has been reasonably followed).

RETURN POLICY

If you change your mind for any reason, you may return any unused items still in their original, unopened packaging for full refund or product exchange within 15 days of original purchase when the following conditions are met:

  • Contact U.S. Food Trucks to obtain instructions for making your return.

  • Return the unused item(s) in its original packaging with all accessories, components and paperwork included, following all instructions provided by your customer service specialist.

  • Unless you have arranged with customer service to personally return the item(s) to one of our warehouse stores, ship to the address given by your customer service specialist.

 

PLEASE NOT:

 

RESTOCKING FEE

You will be charged a re-stock fee of 20% or more if any of the above instructions have not been followed, including any of the following:

  • More than 15 calendar days have transpired since purchase.

  • The product has been used.

  • All original accessories and components are not included with return.

  • The product cannot be returned in its original packaging.

  • The item has been damaged due to improperly moving, unpacking, installing or using the product (unless noted as damaged on the carrier’s copy of the delivery receipt at the time of delivery).

Unless your item arrived in error or was damaged, defective, shipped in error or approved for return under Manufacturer Warranty

PAYMENT METHOD

"Visa", "MasterCard", "Discover", or "American Express" credit or debit cards are accepted on our Website and in our Warehouse store. Generally, credit and debit cards are not charged until your order is shipped or picked up in store. However, all credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. For Special Order items, your credit card will be charged when your order is taken. PayPal is accepted for online orders only and is not currently available as a payment method in our stores or over the phone. Orders using PayPal will be charged at the time of the order.

 

Checks and wire transfers cannot be used for Internet Orders

 

Important: Shipment may be held on orders not using a pre-approved credit card, certified check, or other pre-approved check until funds have cleared your financial institution (i.e. including wire transfers and checks not approved in advance).

 

Information you provide when placing your order, such as billing/shipping address and phone numbers may be used to verify your payment.

 

Incorrect information may result in a delay in processing and may impact the shipment of your order. In such case, we will attempt to contact you using the email address and/or telephone number provided with the order in an attempt to resolve the discrepancy.

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